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Olympia Events Promotes Carly Gibbs To Lead New London ICC
May21
Olympia Events, managed by Legends Global, has promoted Carly Gibbs to General Manager of Olympia’s new International Convention Centre (ICC), as the company continues the rollout of its wider £1.3 billion redevelopment project in London.
The appointment comes during the launch phase of the new ICC, which forms part of the ongoing transformation of the Olympia London site. The redevelopment is one of the largest venue transformation projects currently underway in the UK live events and convention sector.
According to Olympia Events, the ICC has been designed to provide new convention and event facilities aimed at serving international conferences, exhibitions and corporate events. Gibbs will oversee the venue’s operational launch and customer experience strategy, while also continuing to support the broader guest experience programme across Olympia’s wider venue portfolio, including heritage event spaces and The Addison premium lounge.
Olympia’s redevelopment is being delivered in phases throughout 2026. Recent openings include Idalia at Pillar Hall, while the project is expected to conclude with the opening of the British Airways Theatre in 2027. The wider site will also include a new 3,800-capacity live entertainment venue operated by AEG Presents.
Gibbs joined Olympia Events in June 2025 as Head of Customer Experience, where she led the development of customer journey and guest experience strategies across the destination. Prior to joining Olympia, she held senior positions at organizations including Mitie, Comic Relief and Cancer Research UK.
Alex Lewis, COO of Olympia Events, said: “Carly’s promotion reflects both her exceptional leadership and the critical role customer experience will play in shaping Olympia’s future. Since joining Olympia Events, she has been instrumental in developing a people-first framework that will define how organisers, exhibitors and visitors experience our venues. As we continue the launch of London’s newest ICC as part of Olympia’s wider transformation, Carly’s experience and expertise make her exceptionally well placed to lead this next chapter.”
Gibbs added: “This general manager role presents a rare opportunity to define the service standards and visitor experience for a completely new venue, while leading the delivery of a people-first approach. Olympia’s transformation is centred on premium experiences, and I’m excited to bring my experience managing multiple teams and overseeing diverse customer journeys to create a modern, innovative venue that redefines what a convention centre can be.”
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